I stumbled across this tool a few days ago when I went to the Focus Hope IT Users Group (FHITUG) website to register for an event.  Each month FHITUG has a meeting and a guest speaker.  Ths month's topic was Windows Phone 7.  I wasn't really interested in the topic since I just bought an Android phone. Neverhtheless, I jumped ahead to see a list of upcoming topics and Jing was listed.  This caught my eye so I went to the TechSmith website and download the product.

I saw an immediate use for this product - show people the clickstream to accomplish certain tasks.  Earlier that day I received a call from a supervisor asking me how to do something and she wanted me to walk her through it.  I did and she was satisifed.  The jing recording of the steps would have been even better and I have since narrated and demonstrated the steps and saved the file as a SWF which was then uploaded to www.screencast.com.

A couple of days before this (while I was watching American Idol), I got a call from friend asking about Internet Explorer disabling add-ons and how to fix this.  I gave a response off the top of my head and said you had to scroll down a long list of options in order to find it.  She was able to do this, I guess, since she didn't call back.  This too was another training moment that could have utilized Jing.

I definitely see the usefulness of this product in a tech support environment as well as a training environment.  You can also be a virtual teacher on YouTube or if you're profit oriented, create mini-training tutorials and sell them online.  Food for thought!